We accept PayPal, credit & debit cards (Visa/Visa Credit/Mastercard & Amex etc), bank transfers (UK only), cheques (UK only), postal orders (UK only), cash (in store/shows only) and can arrange payments offline. 

You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your account:

• Track your orders and view previous purchases
• Add items and sold out products to your Wish List
• Receive exclusive discounts/promotions
• Save your address and card details so you can shop even more quickly in future

If the website says it's in stock and available to order, then it is, so please continue with your online purchase.

From time to time, we make the occassional stock taking error and will contact you ASAP during our normal working hours.

For items out of stock and made to order items, you can preorder and receive them as soon as they come in.

Yes we buy quality items in very good condition. You can email us info@thehuntingshop.co.uk photos and descriptions for a rough estimate of what we will pay.

Please be mindful that we have to pay VAT on all sales and have to cover our costs associated with selling every item.

If you are looking for retail or near retail value, you'll need to sell privately.

We don't cover the cost of the items getting to us.

Values change according to the market at the time.

Please note, we do not offer free valuations.

If you are unsure if we would be interested in your items, please request our buying in list, which we can email to you.

As a UK business VAT is included in the price shown (with a breakdown underneath), it is not added on at the checkout. 

Overseas customers will have the VAT removed at the checkout for some users, but for others prices will already be shown without VAT, especially if you are a returning customer. Customers are responsible for duties in their own area. 

You can indeed. Select the option at the checkout and let us know at the time, or within 24 hours when you will be collecting. You can collect any time during our opening hours (see bottom of page). Please make sure you have your order number, along with a form of ID in case it's required. 

Please note, we won't hold orders in store for longer than 2 weeks. Should this occur without prior agreement, you will receive an 80% refund and items will be reavailable for sale to the general public.

If paying cash on collection, you will need to collect and pay within 2 working days, otherwise your order will be rejected and items will be reavailable for sale.

Of course you can.

There is an option to add a different delivery address to your billing address.

We try to pack & dispatch all orders the same or very next working day.

Items in stock, ordered before 12 noon on any working day, will leave the same day. After that, they will leave the next working day.

Please note - we are not Amazon Prime and orders received on a Friday night won't magically appear over the weekend. So if you drop us an email on Sherry Sunday asking where it is.....you may be a tad disappointed, but .....! Yes it's been asked and to be fair, we were honoured to be held in such high esteem.

We ship overseas on a daily basis, usually with FedEx or the Postal Service. If you are in a hurry for your item, please contact us for a quote for express delivery. 

We have a standard 15 day policy (not the nationally used 14 day). So you can either return your item back to us within 15 days or contact us within 15 days to advise us it's coming back, which then gives you a further 15 days to get in back to us. All parcels have a returns slip for you to complete. You can use any preferred method to return it, but it you don't want it to get lost use a tracked and insured service.

Yes of course. Subject to the terms in our returns policy.  

• We will credit the full amount to the original purchaser's payment card, excluding any shipping costs.
• Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
• Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.

Please refer to our returns policy for exchange information.

If returning for a refund, the purchaser will credited.

Gift vouchers cannot be exchanged. 

You can track your return using the tracking number provided by the service you used to send it.

Please allow 5 working days for refunds to be processed.

We are usually able to process refunds on the same day after checking the items. 

During busy periods, returns with completed returns forms take priority.

Debit & credit card refunds may take 3 to 5 days to show in your account.

If after the 14 day legal refund timescale, you've not seen a refund from us, please get in touch, quoting your order number so we can check and confirm for you.

It is often the case that customers are checking the wrong account for the refund, or have missed the refund when looking in the right account. 

Yes we do, but returns are not open ended. If purchasing a gift, please let us know at the time of purchase what date it will be gifted. The returns policy will start from that date.

During Christmas, purchases made between the 1st and 24th of December, will have the returns date extended up until the 24th January (30 days).

All other aspects of the returns policy remain unchanged.

We would have to increase prices significantly to cover the cost. 

Therefore we ask all customers to cover the cost of sending out the exchanged item.

During January, any items purchased prior to the 24th December, as a gesture of goodwill will be exchanged without incurring extra shipping costs, where possible.

Many major retailers have now stopped offering free exchanges.

At time of purchase, you agreed to our published T&Cs and Returns Policy. 

As a rule, we do not accept late returns or exchanges, however returns outside of this time may be accepted at our discretion.

In those instances we will only refund you 80% for regular stock items (typified by the product code having an HS/MS et. prefix) and 70% for one off items (there will be no S in the product code prefix). If the product has gone offline, we will not refund you and may charge you to return your purchase to you. 

If you're going to get your knickers in a twist about this, then don't attempt to return items late.

Please ensure you mark the parcel as 'returning to country of origin' to avoid deductions from your refund, to avoid any charges being applied by UK customs, for which we won't be responsible.

To claim back any taxes incurred by yourself upon receipt, you will need to contact your own customs department for the relevant forms.

We can still refund the same card number even if expired or stolen, as long as the account is open. We can only refund the card that was used to make the payment.

Depending on the status of your order, it may be possible to make amendments to your order. If you need to do this please contact us as soon as possible and we'll see what we can do.

We're usually really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead.

Please check your junk/spam email folder. Emails are automatically sent from the website during each process.

If there are no emails in that folder get in touch with us via info@thehuntingshop.co.uk to check your email address is correct on your order.

Email info@thehuntingshop.co.uk and we’ll look into this for you.  When you get in touch with us, please provide your order number and photographs of your item. 

Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.

We're happy to hear from anyone who has a general query about shopping with us, however if you are contacting us about an order or an account, then you do need to be the account holder. 

We also ask that you use the email address that you registered with us so we can verify your details.

We're sorry if we've made a mistake sending out your order.

Please get in touch with us straight away (quoting your order number) so we can rectify any issues.

If we've sent you the wrong item, please return it to us, we'll refund your postage and send the correct item.

If the mistake was your fault, we can still exchange, but will request that you cover the costs of us sending out the correct item.

You can indeed.

After you've received your order and are happy with it, just email us info@thehuntingshop.co.uk and we'll send one over.

Please note that you will be unable to return any items after this.

The invoice will be emailed to you, showing your billing address, which cannot be changed.

VAT invoices are not issued for gift vouchers.

For trade accounts, business to business terms apply and invoices will be sent at time of order.

No problem, we can take payment in a number of ways. Just get in touch with us, quoting your order number.

If you are in the UK, ordering from the UK, or having something delivered to a UK address, then yes you do.

International & EU customers ordering from overseas and having it delivered overseas, do not pay VAT and the website will show you prices excluding VAT.

If you make a mistake and pay VAT at the checkout, get in touch with us, quoting your order number, for a refund.

Please note you are responsible for any tarriffs imposed by the receiving country.

Do not ask us to declare an item as less value than you paid, nor for us to declare it as a gift. This is fraud and we will not be a party to it.

......the list is endless.

We are often asked if we offer discounts for new customers, hunt staff, students, NHS etc.

The short answer is no, we don't.

We try to keep our items affordable for all, as we all need each other to be out to continue and wouldn't want to raise costs significantly for those that don't fit into the endless catagories.

We do not offer free shipping, to do so we would need to increase our prices significantly.

Can I get a refund if the price has changed since I ordered it?

Our prices change from time to time, due to stock availability, lines being discontinued, or heading into our clearance section etc.

We will only refund the difference if you purchased within 24 hours before the price change.

From time to time, we may issue voucher codes and publish them on our social media accounts, and/or website, and/or by email/newsletter. So keep an eye out. 

If you don't see one, we don't currently have one running.